Frequently asked questions (FAQs)
General Inquiries
What is Vibrallic and what services do you provide?
Vibrallic is a Canadian custom packaging company specializing in designing and manufacturing high-quality branded packaging for businesses. We create vibrant, custom-printed boxes and packaging solutions that help your products make a lasting impression. Our services cover the full process from initial packaging design consultation to production and delivery, ensuring you get packaging tailored to your needs.
Who can benefit from Vibrallic’s services?
We work with businesses of all sizes and industries. Whether you’re a small start-up launching a new product or a large company looking for bulk packaging, Vibrallic can accommodate your needs. Our clients range from e-commerce retailers and subscription box companies to food, cosmetics, and other product manufacturers – essentially anyone who needs custom packaging to showcase their brand.
Can Vibrallic help with packaging design if I don’t have my own artwork?
Yes. If you don’t have ready-made artwork or a design, we’ve got you covered. Vibrallic’s in-house design team can assist or provide design templates/dielines for you to customize. We’ll guide you through the process to ensure your packaging looks professional and aligns with your brand vision.
Custom Packaging Options and Materials
What types of custom packaging do you offer?
Vibrallic offers a wide range of custom packaging options, including corrugated shipping boxes, branded mailer boxes, retail product boxes, and more. We can produce everything from sturdy cartons for heavy-duty shipping to elegant folding boxes for retail display. Our solutions cover various sizes and styles to fit different products and branding needs. If you have a unique packaging idea or need a style that isn’t listed on our site, we’re happy to work with you on a fully custom solution.
What materials can I choose from for my packaging?
We provide several material options to suit your specific needs. Common choices include corrugated cardboard (ideal for shipping boxes due to its strength), paperboard/cardstock (great for lighter retail boxes or product packaging), and natural Kraft paper (brown cardboard) for an eco-friendly look. Many of our materials are recycled or recyclable. If you require a special material (for example, an extra-thick board or a particular finish), just let us know – we likely have an option available or can source it for your project.
Can I request a custom size or special design that isn’t standard?
Absolutely. All of our packaging is made-to-order, so you’re not limited to a set of standard sizes. During the design stage, you can specify the exact dimensions and style you need for your packaging. We can create custom dielines (blueprints for your box cut-out) to match unusual shapes or sizes. Essentially, if you have specific requirements for your packaging that go beyond our standard templates, we will accommodate them and engineer a solution that fits your product perfectly.
Ordering Process and Lead Times
How do I place an order for custom packaging with Vibrallic?
Getting started is simple. You can request a quote or start an order through our website by choosing the type of packaging you need and entering your project details (size, quantity, artwork, etc.). You can upload your artwork files or work with our team on a design. Once your design and specs are ready, we’ll provide a quote for approval. After you confirm the quote and make the required payment, your order will be put into production. (For a step-by-step overview, see our “How It Works” page.)
What is the typical lead time for production and delivery?
Lead times can vary depending on the complexity of your project and order volume. In general, production of custom packaging takes about 2–4 weeks after you’ve approved the design and confirmed the order. Once production is complete, shipping time within Canada usually ranges from a few days up to about a week, depending on your location. We will give you an estimated timeline when you place your order. Rush production may be available in some cases – feel free to ask us if you have a tight deadline, and we’ll do our best to accommodate it.
Can I get a sample or prototype before the full production run?
Yes, we offer proofing options to ensure you’re happy with the design before we produce everything. Typically, we’ll provide a digital proof (graphic preview) of your packaging for you to review and approve. In many cases, this is sufficient. If you require a physical prototype, we can arrange that as well – for example, a one-off sample box with your design. (Note that physical prototypes may incur an additional cost and add some time to the process.) We want you to be confident before we proceed with the full production, so don’t hesitate to request a proof or sample if needed.
Pricing and Bulk Discounts
How is pricing determined for custom packaging?
Pricing for custom packaging is quote-based and depends on several factors. The unit price will be influenced by your packaging’s specifications – such as dimensions, material type, printing complexity (number of colors, full-color vs. one-color print), and any special finishes or add-ons (e.g., lamination, embossing). Quantity is a major factor as well: larger orders have a lower cost per unit. We’ll gather details about your project and provide a transparent quote breaking down the costs (including setup, production, and shipping). All prices will be quoted in Canadian dollars and will have applicable taxes (e.g., HST/GST) added. If you have a target budget, let us know and we can often suggest adjustments to meet your needs.
Is there a minimum order quantity (MOQ)?
We strive to be flexible and work with businesses both small and large. Our minimum order quantities are relatively low – in many cases, you can order as few as 100 units for a basic custom box run. Keep in mind that due to fixed setup costs, very small orders will have a higher per-unit price. We’ll advise you on a reasonable minimum based on your specific project (and sometimes we can accommodate even smaller test runs or prototypes, though it might be less cost-effective). In short, there is an MOQ, but it’s set with small businesses in mind, and we’ll communicate what that is when you get a quote.
Do you offer bulk discounts for large orders?
Yes, we offer proofing options to ensure you’re happy with the design before we produce everything. Typically, we’ll provide a digital proof (graphic preview) of your packaging for you to review and approve. In many cases, this is sufficient. If you require a physical prototype, we can arrange that as well – for example, a one-off sample box with your design. (Note that physical prototypes may incur an additional cost and add some time to the process.) We want you to be confident before we proceed with the full production, so don’t hesitate to request a proof or sample if needed.
Shipping Policies within Canada
Where do you ship, and how are shipping costs determined?
We ship orders all across Canada. Whether you’re in a major city or a rural area, we will get your custom packaging to you. Shipping costs are typically calculated based on the size and weight of your packaged order, as well as the destination. We work with reputable courier and freight partners (like Canada Post, UPS, FedEx, etc.) to deliver your products safely. When we provide your quote or invoice, we’ll include an estimate of shipping charges. We don’t add any markup on shipping – you pay what it costs us to ship, and we always try to find the most cost-effective and reliable delivery method.
How long will it take to receive my order once it’s shipped?
Once your custom packaging order has finished production and is dispatched, delivery times will depend on your location in Canada and the shipping service used. For local deliveries or within Ontario/Quebec, shipping might only take 1-3 business days. Shipping to Western or Eastern Canada (e.g., BC or the Maritimes) typically takes a bit longer – roughly 4-7 business days. Remote northern areas might have extended delivery times. We will provide you with a tracking number so you can monitor your shipment’s progress. Please note that delivery times are in addition to the production lead time. If you ever have a specific timeline or need expedited shipping, let us know and we can explore express delivery options.
Do you ship internationally or only within Canada?
Our primary focus is shipping within Canada, and all our standard policies and pricing are based on Canadian delivery. However, we can ship internationally on a case-by-case basis. If you are outside Canada and interested in our products, please contact us to discuss. We have the capability to ship to the U.S. and other countries, but there may be additional considerations such as higher shipping costs, customs duties/taxes, and longer transit times. The customer would be responsible for any import duties or customs clearance needed. We’re happy to work with you to find a solution if you need our packaging internationally.
Returns, Refunds, and Cancellations
What is your return/refund policy for custom packaging?
Because our products are made-to-order specifically for each customer, we generally cannot accept returns or exchanges once an order has been produced. Custom printed packaging is unique to you and not resellable. That said, your satisfaction is very important to us. If there is a quality issue or defect with your order (for example, a manufacturing error or the product not matching the approved proof/specifications), please contact us immediately. We will review the problem and, if it’s an error on our part, we will reprint the affected items or offer a suitable refund/credit. Our policy is to make sure you get what you approved and paid for. Minor variations (like slight color differences) can occur in printing and are not usually considered defects, but any significant mistake will be corrected by Vibrallic.
Can I cancel or change my order after it’s been placed?
If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate changes or cancellations if production has not yet begun. If your order is still in the design or proofing stage, we can usually adjust details (or cancel the order with a full refund) without issue. However, once you have approved the design and we have started production (printing, cutting, etc.), cancellations or major changes become difficult. At that point, materials have been committed and work is underway. Cancelling after production starts may result in a partial charge or no refund (depending on how far along the process is). We’ll communicate with you and try to find the best solution. In short: yes, you can cancel or change an order, but timing is critical – the earlier, the better.
What should I do if my order arrives damaged or has issues?
We pack all shipments carefully, but if your order arrives damaged or you notice an issue, please let us know right away. If there is shipping damage, save the packaging and take photos of the damage if possible. We will assist you in filing a claim with the carrier for any transit-related damage. Regardless, we want you to receive usable products – so contact our customer support, and we’ll work out a resolution (this may include reprinting and reshipping the damaged items if the carrier claim is approved, or otherwise making sure you aren’t out-of-pocket for something that wasn’t right). For any production issues (misprint, incorrect item count, etc.), reach out to us within a reasonable time frame (usually within 5-10 business days of receiving the goods). We’ll promptly investigate and remedy the situation. Your satisfaction and confidence in our product are our priorities.
Sustainability and Eco-Friendly Materials
What eco-friendly packaging options do you offer?
Vibrallic is committed to sustainable packaging solutions. We offer a variety of eco-friendly options for our custom packaging. This includes using materials like 100% recycled corrugated cardboard, recycled paperboard, and biodegradable or compostable materials when possible. If you prefer Kraft (natural brown) material, not only does it give a rustic look, but it’s also recyclable and often made from recycled content. We also use soy-based or water-based inks for printing, which are more environmentally friendly than traditional inks. When you consult with us on your packaging, feel free to request sustainable materials – we will happily recommend the greenest options that meet your needs.
How is Vibrallic committed to sustainability beyond materials?
Sustainability is a core value for us, and it goes beyond just the materials we offer. In our production process, we optimize for minimal waste – we carefully plan our cuts and print layouts to reduce scrap. Any leftover cardboard or paper waste is recycled. We also strive to source materials from suppliers who share our commitment to the environment (for example, paper mills with sustainable forestry practices or certifications like FSC). Additionally, we design packaging to be right-sized for your product, which avoids unnecessary material use and reduces shipping emissions (smaller, lighter packages = lower carbon footprint in transit). Even in our office and facility, we implement eco-friendly practices such as recycling programs and energy-efficient equipment. By choosing Vibrallic, you’re partnering with a company that prioritizes environmental responsibility at every step.
Business Partnerships and Wholesale Inquiries
Do you offer wholesale pricing or partnerships for businesses?
Yes, we welcome business partnerships and wholesale inquiries. If you are an agency, reseller, or a business that requires ongoing large volumes of packaging, we can set up a custom arrangement. Vibrallic offers wholesale pricing or tiered discounts for partners who order regularly in bulk. We can also work on white-label solutions if you’re a print broker or distributor wanting to supply our packaging to your clients. In such partnerships, we provide dedicated support and can streamline the ordering process (for example, by keeping your frequent designs on file for quick reordering). To discuss a potential partnership or to get wholesale rates, please contact our sales team. We’re happy to collaborate on long-term relationships that are mutually beneficial.